Refund Policy
This Refund Policy outlines the procedures for returning funds to our users. This policy is an integral part of the Expressotp Terms and Conditions.
1. Refund Submission
To initiate a refund, the Customer must submit a formal application to Expressotp. We review all applications with due diligence to ensure fair outcomes for our users.
2. Processing Timeframe
Once an application is received, Expressotp will consider the request within a period of 30 business days. During this time, we may investigate the technical logs associated with the service in question.
3. Resolution Options
In cases where the service was inoperable or not provided as described, we may offer options for technical remedy or a direct refund to the user's virtual balance.
4. Calculation of Refund
The refund amount is determined based on the actual remaining balance in the Customer's virtual account at the time of the request, minus any services already rendered.
5. Payment Methods and Fees
Refunds are typically processed using the same method used for the original deposit. If that is not possible, we will coordinate with the Customer for an alternative method.
Please note: Expressotp will subtract any transaction fees, bank charges, or percentage costs incurred by payment gateways from the total refund amount.